Project: Email Reminder Windows Service
Windows Service Development
Platform: Windows Service
Technologies Used: C#, SMTP, MSSQL
Project Type: Windows Service for sending automated email reminders to customers
Project Overview
The Email Reminder system is a Windows Service built in C# designed to enhance customer turnout for events by automatically sending reminder emails to customers who have made reservations or purchased tickets. This service ensures customers receive timely notifications about their upcoming events, leading to increased engagement and a higher percentage of attendance.
The service operates independently of user intervention, continuously monitoring the database to identify upcoming reservations and sending personalized reminder emails to customers the day before their scheduled event.
Key Features
SMTP Integration:
The service uses Simple Mail Transfer Protocol (SMTP) to send emails via the configured email server.
Proper handling of errors such as email delivery failures, and retries to ensure maximum email reach.
Automated Email Scheduling:
The service is configured to automatically scan the database for upcoming reservations and events, triggering email reminders to be sent 24 hours before the event. This automation minimizes manual work and ensures timely reminders.
Personalized Email Content:
Each email reminder is customized with the event name, date, and customer’s reservation details, providing relevant and personal information to the recipient.
Templates are used to create consistent and professional emails.
Database-Driven Logic:
The service is connected to the MSSQL backend to fetch customer data, reservation details, and event schedules.
Queries are optimized to ensure the service runs efficiently, even when handling a large volume of customers and events.
Seamless Scheduling and Configuration:
Administrators can configure the reminder time frame, allowing flexibility in when reminders are sent (e.g., 24 hours, 48 hours before the event).
The service can also be paused or restarted without interrupting the overall flow of reminders.
Error Handling and Logging:
A robust error-handling system logs all service operations, errors, and email statuses (sent, failed, pending).
Errors such as invalid email addresses or network issues are handled, ensuring that the system remains reliable and functional.
Lightweight and Efficient:
The service is built to run in the background with minimal resource consumption, making it ideal for continuous, long-term operations.
Project Responsibilities & Tasks
Windows Service Development:
Developed a fully autonomous Windows service using C#, capable of running continuously and sending email reminders based on the event schedule.
Implemented logic to fetch customer and reservation data from the MSSQL database, and use it to send targeted emails.
SMTP Configuration and Email Sending:
Configured the service to integrate with an SMTP server for sending emails, ensuring compatibility with the client’s email server settings and requirements.
Built in features to handle common email sending issues like retries for failed messages.
Database Integration:
Created efficient database queries to retrieve upcoming reservations, ensuring the system remains fast and responsive even under heavy loads.
Optimized the database interaction to handle thousands of reservations with minimal performance impact.
Error Handling and Logging:
Implemented detailed logging for tracking email send status and troubleshooting any issues with email delivery or service uptime.
Errors were logged in a systematic way that allows for easy identification and resolution.
Testing and Debugging:
Performed extensive testing to ensure that emails are sent correctly based on event schedules and reservation details.
Debugged issues related to email delivery, ensuring that all reminders were delivered in a timely manner.
Conclusion
The Email Reminder Windows service improves customer engagement and attendance at events by ensuring customers receive timely and personalized email reminders. By automating this process and integrating with MSSQL and SMTP servers, the service reduces manual workload and increases operational efficiency for the business.
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